Front desk & patient care

Dental Reception and Practice Administration

Tiba Dental Academy Tiba Dental Academy
Overview
Curriculum
  • 1 Section
  • 8 Lessons
  • 1 Quiz
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Module lessons
8 Lessons1 Quiz
  1. The agenda is the budget
  2. Block times
  3. Realistic appointment lengths
  4. Billing principles
  5. Unpaid invoices
  6. GDPR at the desk
  7. The anxious patient
  8. No-shows
  9. Final exam

Agenda management with block times, billing principles, GDPR and the conversations that decide whether a patient comes back.

What you will be able to do

  • Build a schedule with protected block times
  • Explain a patient's share before treatment
  • Apply GDPR rules in daily reception work
  • Handle difficult conversations without escalation
  • Reduce no-shows with reminders that work

What is included

  • 8 short video lessons, about 45 minutes
  • A reminder and follow-up script pack
  • A final quiz (70% to pass) and a certificate
  • 12 months of access

Who it is for

Receptionists, practice administrators and anyone managing the front desk.

Management content; financial and legal decisions remain the responsibility of the practice. ---

Instructors

  • Dr. Hicham Oukal — Course Director, Tiba Dental Academy. Dental hygiene specialist with expertise in laser dentistry and oral rehabilitation; more than 15 years of clinical and management experience in Belgium.

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Course Access

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8 short video lessons, about 45 minutes

Final quiz and certificate

12 months of access

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